Refund & Return Policy

Return Policy for

At AnimeWare, we strive to provide you with a seamless shopping experience. We understand the importance of a clear and fair return policy, and we want to ensure your satisfaction. Please read our return policy carefully before making a purchase.

  1. Cancellation and Order Modification:
    • You may cancel or modify your order within six hours of purchase. To request a cancellation or modification, please use our contact form and select the “Cancel Order” subject. Ensure you provide the correct order number for a successful processing. Please note that cancellations or modifications requested after the six-hour window may not be possible.
  2. Refunds:
    • If you haven’t received your order within the guaranteed delivery time of 50 business days (excluding 2-5 days processing), you may request a refund or reshipment. Please note that exceptional circumstances outside our control, such as delays caused by natural calamities or customs clearance issues, may affect the delivery time.
    • If you received an incorrect item, you can request a refund or reshipment. Please contact us with the correct order details and a working tracking code provided by the shipping company for the return shipment.
    • If you decide you no longer want the product you received, you may request a refund. Please return the unused item at your expense and provide us with the working tracking code and shipping company details. Once we receive the package, we will issue a refund.
    • Refund requests should be submitted within 30 days after receiving the product or 15 days after the guaranteed delivery period of 50 business days has expired.
  3. Return Address:
    • If a return is necessary, please ship the item(s) to the following address: AnimeWare Returns Osloweg 131, 9723 BK Groningen, The Netherlands
  4. Non-Refundable Scenarios:
    • We cannot issue a refund if:
      • The order does not arrive due to factors within your control (e.g., incorrect delivery address provided).
      • The order does not arrive due to exceptional circumstances beyond our control (e.g. not cleared by customs, delayed by a natural disaster, not picked up at the pick-up point).
      • You cancel your order after six hours of purchase.

We are committed to resolving any issues you may encounter promptly. If you have any questions or need further assistance regarding our return policy, please contact us through our contact form, and we will be happy to assist you.

Note: This return policy is applicable to all products unless specified otherwise for certain exceptions. Please refer to the product page for any specific return policy associated with a particular item.

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